Data Protection Complaints

We take your privacy seriously and are committed to handling personal data fairly and in line with UK data protection law.

If you have any concerns about how we have collected, used, stored or shared your personal data, you have the right to raise a complaint with us.

What you can complain about

You can contact us if you are unhappy with how we have handled your personal information, including:

Collected or used your personal information
Shared your data with third parties
Stored or retained your data
Responded to a data request (such as a subject access request)
Protected your personal data

A complaint does not need to be formal or use legal language any expression of concern about your personal data will be treated as a complaint.

How to make a complaint

You can contact us using any of the following methods:

Email: info@easternlandlords.org.uk

Post: Eastern Landlords Association

1 Sprowston Road

Norwich

NR3 4QL

Phone: 01603 767101

You can raise your complaint in any format, and we will ensure it is handled appropriately.

What happens next

When we receive a complaint, we will:

Acknowledge your complaint within 30 days
Investigate the issue, including reviewing relevant records
Keep you informed where appropriate
Provide a response and outcome without undue delay

We aim to resolve complaints as quickly as possible. Our response will explain what we found and any action we have taken.

If you are not happy with the outcome

If you are not satisfied with our response, you have the right to raise your complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

You can contact the ICO website: https://www.ico.org.uk

Further information

For more details on how we handle personal data, please see our Privacy Policy.